Job Opening: Technical Application Support Specialist

Specialized Loan Servicing, located in Highlands Ranch is looking for a
new member in its I.T. Team

This is a perm position with a salary range of 45 – 50K

Please send resumes to damon.foster@specializedloanservicing.com

Technical Application Support Specialist

JOB SUMMARY:

The position requires technical, communication and customer service
skills, and these skills are viewed as equally important. Candidates
must possess experience functioning as a web and database developer in a
Microsoft development environment

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE
FOLLOWING:

* Provide technical application support for internal
applications and external web site.

* Responsible for problem tracking, diagnosis, replication,
troubleshooting and resolution of application help desk tickets.

* Document all troubleshooting processes and actions performed
to resolve production issues.

* Design, develop, test and implement web-based and SQL Server
solutions to resolve application issues or complete small project
requests.
* Execute production deployments.
* Analyze application help desk tickets and suggest improvements
to reduce application issues.
* Responsible for maintaining the integrity of development and
production environments.

* Work collaboratively with development team and business
partners in defining, developing and implementing technology solutions
to resolve application issues.

* Utilize SLS standard development procedures and techniques to
write programs and formulate concepts and solutions using appropriate
technical components.

* Develop technical documentation for all developed
applications, including flowcharts.

* Manage the design and execution of acceptance test plans for a
successful implementation.

* Understand the total SLS IT computing environment and daily
operations and understands the impact of planned changes.

* Perform business analyst functions on small projects or to
resolve application issues.
* Must be able to participate in assigned On-Call Rotations and
provide on-call support as required.

PREFERRED QUALIFICATIONS:

* 2+ years experience with developing SQL Server applications or
enhancements.
* 2+ years experience with SQL coding including DDL, DML, stored
procedures, triggers and query tuning.
* 2+ years experience with web development utilizing ASP, VB
Script, Javascript, HTML, XML, cascading stylesheets.
* Demonstrated experience with Production/Application Support.
* Demonstrated experience with developing ASP.Net and VB.Net
applications.
* Demonstrated experience with Visual Basic a plus.
* Experience with other Microsoft languages and technologies a
plus.
* Demonstrated experience with adhering to usability, design and
development standards.
* Demonstrated experience with all aspects of unit testing,
performance testing and user acceptance testing.
* In-depth experience with the development lifecycle and software
development methodologies.
* Ability to work in a collaborative, dynamic team environment and
interact at all levels.
* Ability to meet deadlines in a fast-paced environment.
* Outstanding customer service skills with the ability to resolve
application issues quickly and maintain effective working relationships
with customers and technical teams.
* Self-motivated individual with strong analytical,
troubleshooting and problem-solving skills.
* Strong verbal and written communication skills.
* Strong time management and organizational skills.
* B.S. or B.A. in Computer Science preferred.
* Loan servicing or mortgage lending experience preferred.